I will not retract this statement until I get my money back and receive a formal apology from Hyatt Regency. A defense to libel is the truth, which is certainly on my side.
Here’s the story:
I reserved a room at their hotel in downtown San Antonio, paying in advance to secure the rate, and was overcharged by $800. Due to the large amount of spending due to Christmas and my upcoming wedding, this could cause several important checks to bounce. Thank you so much, Hyatt, for inconveniencing me. I should have kept the reservation I had made earlier at the Omni nearby. It may have cost an extra $200, but that's still one quarter of what your hotel overcharged me.
So until I receive a refund and an apology, I will continue to speak out vocally against the Hyatt.
You think I forgot about the time you couldn't find my prepaid reservation and included Flashback Prom event tickets at your Austin Town Lake location? Remember how you wanted me to sign the receipt before I received what I had paid for?
In addition to my initial phone call about the matter, in which I was assured the problem would be rectified (excuse me if I have no confidence in their abilities right now), here is the only response I received on the matter:
I appreciate the time that you have taken to contact us regarding your stay. You may rest assured that we are looking into these matters and will contact you as soon as we are able.
If you should have any questions, additional concerns, or if this requires immediate attention, please do not hesitate to contact Hyatt Hotels Guest Relations at 1-800-323-7249. Our office is open every day, 6:00am - 2:00am central time.
Hyatt Hotels Guest Relations
Check back later for more updates.
UPDATE: December 12, 2008
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